FAQ

Almost is striving to ERADICATE THE EARTH OF BORING CHAMOMILE TEA with fresh, never-been-seen tea blends inspired by great desserts. We leverage a “monthly drop” model, where new teas are released every month.

Our teas do not contain any added sugar or artificial sweeteners. Yay.

TEAS! Really great teas that you’ve never tried before, because every tea blend is made from scratch, and inspired by a delicious, incredible dessert.

We offer two products, a tea sampler (contains 12 teas for $15/month) and a monthly tea box (contains 30 teas for $29/month).

All of our teas match the flavor profile of an amazingly delicious dessert. Additionally, we include a mini-magazine inside every box, featuring interviews with our dessert-maker, creativity prompts, and other fun surprises.

Interested in just one tea? You can order that, too!

It’s simple! There are three ways you can enjoy our novel, NEVER-BEFORE-SEEN teas.

First, you can sign up for a subscription. By selecting this option, you’ll automatically receive boxes until you cancel. (Cancellation is an easy, one-step process on our website). When you sign up for a subscription, you’ll select whether you prefer to pay monthly or annually.

Or, you can purchase a gift. We offer gift subscriptions for 1, 3, 6, or 12 months. All gift subscriptions come with a free gift note in the first box, where you can write a personalized message to your recipient. If you purchase a gift subscription, it will cancel automatically at the end of the gift length.

Lastly, you can order a particular tea that interests you here.

Yes, we highly recommend doing this! You can purchase a gift subscription on our gift page for 1, 3, 6, or 12 months. Gifts come with a gift note in the first box, and don’t automatically renew so you don’t have to worry about cancelling.

We ship to the US (including military addresses and territories) and Canada.

We offer free shipping within the contiguous United States, as well as military addresses (FPO/APO).

For shipments to non-contiguous United States (Hawaii, Alaska, Puerto Rico, Guam, and Virgin Islands), there is a $2.00 shipping surcharge. For all shipments to Canada, there is a $4.00 shipping surcharge.

Your first box ship date will be displayed on the checkout page. After you’ve placed your order, you’ll receive an order-confirmation email with the shipping date, as well.

Once your box is in transit, you will receive an email with tracking information.

If you live in the United States, your box will be delivered by the US Postal Service or UPS.

For customers outside the United States, your box will be delivered by your government’s postal delivery service.

You will receive an email with tracking information when your box ships.

You can also view your tracking information from your my account portal. First, log in to your account, then click on the “Orders” tab. When tracking is available, there will be a “Track” button you can tap to track your package.

Log in to your account and navigate to the “Subscriptions” tab. Find the subscription you want to modify, and tap the “Edit” link next to the shipping address. If you have a processing order tied to the subscription, you’ll have the option to change that as well. Otherwise all address changes go into effect for your next month’s box.

Use our support form to let us know, and we’ll help make it right.

Please use our support form to provide us with your shipping address. We will make sure there are no address issues, and work to make it right.

Please use our support form to provide us with your shipping address. We will make sure there are no address issues, and work to make it right.

Please use our support form to let us know. If we confirm your box is lost in transit, we’ll ship you a replacement box.

Please use our support form to let us know what happened. In most cases, we will resend you the damaged or missing item.

For month-to-month subscriptions: You will be charged for your first box immediately upon signup and then on a recurring basis on the 15th of each month starting with your second box.

For annual subscriptions: You will be charged for one year in full upon signup, and then on a recurring basis once per year.

For gifts: You will be charged in full upon signup, there are no recurring charges.

If your payment was declined while attempting to sign up for a subscription, the decline is likely caused by a lack of available credit, or your bank believes the charge may be fraudulent. If you’ve confirmed your card has enough credit available, log into your account and verify the billing address and payment information is correct. If you’re still having trouble, we recommend trying a different card or contacting your bank to see why they are blocking the transaction. Please note that for security reasons, we aren’t given detailed information about why a transaction was declined.

If your payment was declined during a subscription renewal, we will automatically retry the credit card on file every few days for the next two weeks. If you have available credit on your card and the renewal payment is still not going through, please contact us so we can try to help you troubleshoot.

Please note that you can only extend gift subscriptions that are currently active. If your gift subscription has already expired, you will need to place a new order instead.

To extend your active gift, first log into the my account portal. Once you are logged in, tap the “Subscriptions” tab. Find your active gift subscription, and tap the “Extend Gift” button. Select the number of months you would like to add to your gift (1, 3, 6, or 12). Verify that your information is correct, agree to the terms, and click “Place Order”.

If you previously had a subscription that has been cancelled, you can sign up for a new subscription by following the normal signup process beginning on the join page. When you get to the “Create Account” step, click “I already have an account”. Enter your email address and password, and you’ll be logged in to your existing account. Your checkout page will be populated with all of your information.

Yes. If you have a monthly subscription log into your account. Go to the “Subscriptions” tab and find your subscription. Then tap “Skip Month” in the details section.

If you have a gift subscription or an annual subscription, please contact support and they can skip one month for you.

Please note that these steps must be completed before your subscription renews on the 1st of the month.

If you’re trying to fix a failed payment, you will find a notice at the top of the page once you’ve logged into your account. Tap the “Pay” button to enter your new payment information. If you’re trying to update your credit card information, go to the “Billing” tab in your account. Under the “My Payment Methods” header, select the “+ Add New” and enter your new card information. Click “Add Payment Method” to save the new card information.

Log in to your account and navigate to the Subscription tab. Tap the “Cancel Subscription” button for your subscription. If you already paid for a box(es) that you did not yet receive, you will still receive the box(es) normally. Please keep in mind that gift subscriptions are pre-paid and cannot be cancelled.

Log into your account and navigate to the Subscriptions tab. Tap the “Cancel Subscription” button on your active annual subscription.

Cancelling your annual subscription won’t impact any boxes you’ve already paid for and will not issue a refund.

Our billing system is fully automated. Everyone with a month-to-month subscription is charged on the same day (the 15th of each month) and we are unfortunately unable to make adjustments to your billing date. If your payment fails, the system will continue to attempt billing until the 30th of the month.

If payment does not process by the 30th of the month, the subscription will automatically cancel.

You can! Just browse to our shop to see if any of your past favorites are available for individual sale!

Each monthly box contains a mix of caffeinated and non-caffeinated teas. At this time, we do not offer the option to customize the boxes.  If you are only interested in non-caffeinated teas, we do offer the option to purchase specific teas, without a subscription, in our shop. You can find our non-caffeinated options in our shop.

The tea bag, as well as the tea inside, is fully compostable! The tea bag is made from a material called soilon, which is derived from corn starch. It is non-toxic and perfect for filtering and steeping a natural product like tea.