FAQ

The Basics

  • What is Almost?

    Almost is striving to ERADICATE THE EARTH OF BORING CHAMOMILE TEA with fresh, never-been-seen tea blends inspired by great desserts. We leverage a “monthly drop” model, where new teas are released every month.

    Our teas do not contain any added sugar or artificial sweeteners. Yay.

  • What's in the boxes?

    TEAS! Really great teas that you’ve never tried before, because every tea blend is made from scratch, and inspired by a delicious, incredible dessert.

    All of our teas match the flavor profile of an amazingly delicious dessert.

Shipping

  • Where do you ship to?

    We only ship within the contiguous United States at this time.

  • How much does shipping cost?

    We offer free shipping on all orders above $25. Orders that don’t meet the free shipping threshold have a flat rate shipping fee of $5.99.

  • What carrier will deliver my box?

    Your box will be delivered by the US Postal Service or UPS.

  • How do I track my box?

    You will receive an email with tracking information when your box ships.

    You can also view your tracking information from your my account portal. First, log in to your account, then click on the “Orders” tab. When tracking is available, there will be a “Track” button you can tap to track your package.

  • My box was shipped to the wrong address, what do I do?

    Use our support form to let us know, and we’ll help make it right.

  • My box was marked as 'Delivered' but I did not receive it. What do I do?

    Please use our support form to provide us with your shipping address. We will make sure there are no address issues, and work to make it right.

  • My box was marked as 'Undeliverable'. What do I do?

    Please use our support form to provide us with your shipping address. We will make sure there are no address issues, and work to make it right.

  • I tracked my box and it hasn't moved for several days. What do I do?

    Please use our support form to let us know. If we confirm your box is lost in transit, we’ll ship you a replacement box.

  • Some of the items in my box were damaged or missing. What should I do?

    Please use our support form to let us know what happened. In most cases, we will resend you the damaged or missing item.

Other

  • Are the tea sachets compostable?

    The tea bag, as well as the tea inside, is fully compostable! The tea bag is made from a material called soilon, which is derived from corn starch. It is non-toxic and perfect for filtering and steeping a natural product like tea.